Sustainability Line

Shipping Policy

We can ship to most places around the world, however, some products cannot be shipped to certain international destinations. When you place your order, we will estimate the shipping and delivery dates for you which will be based on the availability of your items and on the shipping options you choose.

Shipping date estimates may appear on the shipping quotes page, depending on which shipping provider you choose to go with.

Please also note that shipping rates for most items that we sell are weight-based and to reflect the policies of the shipping companies we use, all weights are rounded up to the next full pound.

Returns Policy

Most new and unopened items can be returned for a full refund, provided it is returned within 30 days of delivery. We will pay for the return shipping costs if the return is due to an error on our side (for example, if you received the incorrect or faulty item)

Please allow for at least 4 weeks after returning the item to receive your refund (in most cases, you’ll receive it within the 4 weeks).

To return an item, simply log in to your account, view the order and click on the ‘return’ button. We’ll email you of your return once we have received and processed the returned item.