HOW TO MAKE A RETURN (retail only)

  1. Place all unworn, undamaged items in the original packaging and remove any old shipping labels.
  2. Make sure you have your order number and email ready, then begin the return process through our returns portal.
  3. After initiating the return, our support team will email you with return instructions. Please follow the instructions to prepare your parcel for return shipment.
  4. Once your return has been shipped, please keep your return receipt until your refund has been processed.
  5. We will process your refund within 5 business days after receiving your return, and refunds can only be issued to the original payment method. You will receive an email confirming that the refund has been completed.

To start your return, please click Initiate Return and follow the instructions.

RETURN GUIDELINES

  • We accept returns within 14 days from the date you receive your order.
  • Items must be returned in their original, unworn condition, with all tags and labels attached.
  • Returns must be sent back in the original packaging, with previous shipping labels removed.
  • Final Sale Items: All final sale items are non-returnable and non-refundable, regardless of price.
  • Exchanges: We do not process direct exchanges. If you wish to order a different size, color, or item, please place a new order.

IMPORTANT

Return instructions and shipping options may vary depending on your country.

Please select your country below to see the detailed return instructions.

Global Return Rules

We offer free returns for U.S. orders valued at $50 or more.

If the order total is below $50, return shipping is the responsibility of the customer.

How it works
  • Register your return through our returns portal. Our support team will review your request and get back to you with further instructions and the return shipping address.
  • If your return is eligible for free return shipping, we will provide a prepaid return label.
  • If your return is not eligible, you can ship the parcel back using the carrier of your choice, at your own expense.
  • Pack the items securely in the original packaging, remove any old shipping labels, and send your return following the provided instructions.
Refunds

Once your return is received and inspected, your refund will be processed to the original payment method.

You can return your items to our local return location in Colombia, making the process easier and faster for you.

Please note that return shipping costs are the responsibility of the customer.

How it works
  • Register your return through our returns portal. Our support team will review your request and get back to you with further instructions and the return details.
  • Pack the items securely in their original packaging, remove any old shipping labels, and prepare the parcel for shipment.
  • Send your return to the following address:

Calle 46 #53-72
Centro Comercial Metrópolis, Local 402
Medellín, Colombia

Refunds

Please ensure all products are returned in their original condition to qualify for a full refund.

Once your return is received at this location, it will be processed within 2 business days.

You can return your items to our local return location in Costa Rica, making the process easier and faster for you.

Please note that return shipping costs are the responsibility of the customer.

How it works
  • Register your return through our returns portal. Our support team will review your request and get back to you with further instructions and the return details.
  • Pack the items securely in their original packaging, remove any old shipping labels, and prepare the parcel for shipment.
  • Send your return to the following address:

Plaza Tempo Escazu, local #3 - "Etnias",

Calle Marginal Sur, San José, San Rafael, Guachipelin, Costa Rica 10203

Refunds

Please ensure all products are returned in their original condition to qualify for a full refund.

Once your return is received at this location, it will be processed within 2 business days.

Returns from all other countries are shipped at the customer’s expense.

How it works
  • Register your return through our returns portal. Our support team will review your request and get back to you with further instructions and the return shipping address.
  • Pack the items securely in their original packaging and remove any old shipping labels.
  • Ship the parcel using the carrier of your choice, at your own cost, to the address provided by our support team.
Refunds

Please ensure all products are returned in their original condition to qualify for a full refund.

Once your return is received and inspected, your refund will be processed to the original payment method.

Any other questions?

Please contact our customer support at: info@itoofashion.com