Return & Exchange Policy - Wholesale

Online & Email Orders

• All returned packages must be in sellable condition and in the original, complete
  packaging as received.
• Returns will not be accepted for:
  • Products purchased more than 14 days from the delivery date.
  • Discontinued items.
• Once received, our Credits Department will inspect the merchandise. Approved returns will be credited. Items that do not meet requirements will be rejected without credit.

Damaged Items

• Customers must notify their sales representative of any damages within 14 days of the original invoice date in order to receive a Return Authorization (RA).
• No credit will be issued for items returned after the permitted timeframe.
• We kindly ask all customers to inspect shipments immediately upon delivery and
  report any concerns promptly.

Refused / Returned Packages

Customers are responsible for re-shipping costs on any refused or returned packages due to:

A) Incorrect information provided by the customer, where the shipment was approved.
B) Customer approval to ship, but failure to receive the package from the courier.

• Before re-shipping, the customer must agree to pay the previous shipping cost.
• More than 3 refused/returned packages may result in suspension of service with ITOO INC or changes to terms, subject to management approval.

Important Notes

• No returns will be accepted without a valid Return Authorization Form.
  Request return via this link – Initiate return
• Return labels are only issued for:
  • Damaged items.
  • Styles shipped in error.
• Returns for non-damaged items are not eligible for a return label from us.